Remote IT Specialist
May 2019 to Present at ACS Manufacturing, INC - Denison, TX
• Providing remote desktop, network, and surveillance support to three company locations
• Extensive use of remote tools such as TeamViewer and LogMeIn
• Management of Microsoft 365 suite (OneDrive, SharePoint, Azure AD, Intune, Teams, licensing)
• Intune device enrollment, management of configuration policies to replace GPOs, app deployment
• Administration of new VOIP system (Asterisk/FreePBX)
• Continued administration of WINPAK access control, additional admin of Ubiquiti UniFi Identity
• Self-teaching the use of PowerShell and basic scripting to automate some parts of new device/user setup
• Usage of PDQDeploy to silently push software installations and reduce interruptions for users
• Switch port configuration, VLAN administration, and network connection troubleshooting for any devices connected to our 38 Cisco switches (GUI, learning CLI now)
IT Specialist
July 2016 to May 2019 at ACS Manufacturing, INC - Denison, TX
• Provided desktop, network, and surveillance support, and worked with the IT Manager on server issues
• Remote and in-person IT support of new company branch located in Abbeville, SC with no IT staff on site
• Supported sister company remotely and in-person (20 workstations, Tier Power Systems, Tempe, AZ)
• Setup and use of ticket system to streamline support for 150+ end users
• Maintained local area network, cable runs and terminations
• User account creation and administration in Active Directory, some recent experience in Azure AD
• Managed anti-virus/malware and web access filters via Sophos Endpoint Protection policies
• Used Cisco Unity software to configure IP phones, assign users to devices, and manage voicemail
• Administration of physical access control system (WINPAK), added users and assigned key fobs
• Maintained weekly and monthly file server backups using Symantec Backup Exec
IT Help Desk Technician
From May 2014 to July 2015 at Southeastern Oklahoma State University - Durant, OK
• Resolved hardware, software, and basic networking issues with in-person and phone support
• Managed a ticket system, documenting solutions as well as assigning priority levels to tickets
• Installation of IT equipment such as projectors, printers, scanners, and desktop computers
Resident Assistant
From May 2012 to May 2014 at Southeastern Oklahoma State University - Durant, OK
• Supervised an assigned residence hall, responding to all requests and emergencies
• Planned social and educational events for campus residents
• Actively informed residents of pertinent academic and university information
• Received and processed requests for maintenance repairs
• Assessed the physical condition of rooms before and after occupancy
• Planned floor activities that provided social, educational, community, and personal development
• Promoted involvement in hall council and Residence Hall Association programs
• Encouraged building a community consisting of culturally diverse individuals